Regular maintenance includes cleaning the laser lens, checking the alignment, ensuring proper ventilation, and lubricating moving parts as needed. Refer to the maintenance section in the user manual for detailed instructions.

First, check the power supply and ensure the machine is properly connected. If the issue persists, inspect the laser tube and cooling system. If you cannot resolve the issue, contact our technical support team for assistance.

Our machines range from $1,500 to $10,000, depending on the model, power output, and additional features. Visit our website or contact our sales team for detailed pricing information.

Delivery typically takes 5-10 business days within the continental US. International shipping may take longer, depending on the destination. Expedited shipping options are available upon request.

Our standard warranty covers manufacturing defects and includes free repairs or replacements for one year. Extended warranty options are available for purchase. The warranty does not cover damage caused by misuse or improper maintenance.

Our machines vary in power (30W to 150W), engraving area (12×8 inches to 40×28 inches), and precision (0.01mm resolution). Detailed specifications for each model are available on our website or in the product manual.

Yes, certain components like the laser tube, cooling system, and software can be upgraded. Contact our support team for guidance on compatible upgrades and installation instructions.

Our machines are compatible with popular design software like Adobe Illustrator, CorelDRAW, and LightBurn. We also provide proprietary software for basic operations and file preparation.

Poor engraving quality can result from incorrect focus, dirty lenses, or improper settings. Ensure the material is properly aligned, clean the lens, and adjust the power and speed settings. If the issue persists, consult the troubleshooting guide or contact support.